JOB PURPOSE

IT’SUGAR is looking for a fun and dynamic Retail Sales Manager to join our crew. The Sales Manager will oversee the retail store sales operations to ensure sales goals are met.

WHAT YOU’LL DO. IT’S EXCITING!

Laugh out loud, dance to the music, and provide a humorous escape to our customers while you,

Act as Manager on Duty:

• Lead, coach, and motivate through positive, enthusiastic brand representation and present solutions for ongoing challenges.

• Evaluates sales/customer service on an ongoing basis and make recommendations/initiate action to enhance productivity, efficiency, effectiveness, and profitability.

• Makes recommendations in staffing decisions, including employment, discipline, training, assignment, and termination.

• Creates a productive work environment through consistent coaching and training of sales associates.

• Promotes safety for our customers and associates by adhering to company guidelines.

• Oversees the daily sales operation of the store and ensures sales objectives are met.

• Fosters a productive work environment through consistent coaching and training of the Sales Associates.

• Evaluates daily operations on an ongoing basis and make recommendations/initiate action to enhance productivity, efficiency, effectiveness, and profitability.

• Follow our customer engagement model SWEETPledge by setting the stage, welcoming, engaging, entertaining, and thanking the customer.

Achieve Sales Goals:

• Follows through on customers’ requests for specific items and suggests additional products.

• Establish a Collaborative Selling Culture in the Store, ensuring Associates/Supervisors are trained in all IT’SUGAR selling training programs.

• Capture information on retail customers to enhance sales and maintain the store’s client file.

Recruit Great Talent:

• Responsible for proactively networking/recruiting qualified candidates to ensure proper backfill for all positions. Seek internal/external candidates with a proven ability to develop and maintain sincere, authentic relationships.

• Assist the Store Manager when selecting, training, and coaching Associates/Supervisors and ensures that policies and procedures are adhered to.

• Provide timely performance feedback to associates.

Support Store Operations

• Maintains store cash handling records, reports, and opening and closing procedures.

• Capture information on retail customers to enhance sales and maintain the store’s client file.

• Plan, coordinate, and set up special events and promotions.

• Maintain communication with associates regarding product recommendations to increase sales/inventory.

• Understands all Loss Prevention (LP) policies and procedures and communicate LP issues with the Store Manager.

• Operational Responsibilities include cleaning, trash removal, backroom/restroom maintenance, mopping floors, etc.

Embody our Core Values:

• Display enthusiasm and cheerfulness while working collaboratively in a team environment.

• Represent our core values: Optimism, Passion, Ownership, Sense of Humor

WHAT YOU NEED TO JOIN THE FUN (QUALIFICATIONS)

• Education: High School diploma or equivalent

• Must be 18 years of age or older

• Years of Experience: 3-5 years of retail experience

• Prior sales and management experience in a retail environment required

• Willing to work a flexible schedule of days, evenings, weekends, and holidays

• Must be able to use a POS/cash register

• Ability to stand and walk for long periods; use hands to handle or feel; reach with hands and arms and talk or hear.

• Ability to lift product in order to properly merchandise it. The employee must frequently and independently lift and/or move up to 25 pounds. Employee needs to be able to lift up to 50lbs (may be assisted with this task).

• Must be able to work alone or with a minimum amount of supervision.